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AI in practice

Ideas, guides and behind-the-scenes on how companies are using artificial intelligence across sales, marketing, support and management — without the hype.

AI Applied to Business

The Data Your Competitor Will Never Have

The advantage your competitor will never be able to replicate isn't in the AI model you subscribed to.

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June 2026 5
Strategy for AI-First Companies

AI Changed the Market's Denominator

The decision not to enter a market is rarely about the product. Almost always, it's about the math that doesn't add up.

AI Applied to Business

When the Agent Teaches the Company

Your new hire learned the company through the prompt. Not through the process.

AI Applied to Business

Silent Drift Redefines Scope Without a Meeting

Your business's scope has been redefined over the past 18 months. Except no one ever called a meeting to do it.

Strategy for AI-First Companies

Dependency is the product, not the risk

Your AI vendor's business model wasn't designed to solve your dependency. It was designed to deepen it.

Strategy for AI-First Companies

The Invisible Cost Between Adoption and Learning

There's a cost that doesn't show up in your AI project's budget. It shows up six months after launch.

May 2026 10
Strategy for AI-First Companies

An irreconcilable cost: tools don't close the gap

The AI-native company about to enter your market doesn't need a better product. It just needs a cost lower than your minimum price for survival.

Strategy for AI-First Companies

AI agents outside the org chart

There's a decision-maker in your company who doesn't appear on the org chart, has no title, and whose reporting line nobody ever defined.

Strategy for AI-First Companies

The meeting that AI canceled

AI eliminated the most hated meeting in the company. The problem is that it was doing a job no one had noticed.

Process Automation

Epistemic Loss When Switching AI Vendors

Your AI vendor knows more about your operation than you do.

Strategy for AI-First Companies

AI Scaled the Absence of Accountability

Your company scaled with AI. Without realizing it, you also scaled the absence of accountability.

AI Applied to Business

The Invisible Side Effect of AI

1,200 customers at risk. 200 prioritized by the system. Eighteen months later, the team could no longer read the other 1,000 - and those were precisely the ones keeping the critical cases from surfacing.

Strategy for AI-First Companies

Agentic Command Center with the Wrong Judgment

You built the right Agentic Command Center. Then you put the wrong person at the center of it.

Strategy for AI-First Companies

AI Governance Starts in the Budget

There's budget to build the AI system. There's no budget to govern it.

Strategy for AI-First Companies

A company with multiple ICPs across its agents

Your company probably doesn't have one ICP. It has four. And each department has already trained an agent with its own.

Strategy for AI-First Companies

CAIO hired before the foundation

76% of companies already have a CAIO in 2026. Most created the role before building anything it would need to function.

Papo de CAIO
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