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AI in practice

Ideas, guides and behind-the-scenes on how companies are using artificial intelligence across sales, marketing, support and management — without the hype.

Filter: AI Agents
AI Agents

The Invisible Governance of Agent Tie-Breaking

When two agents conflict, something decides which one wins.

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June 2026 1
AI Agents

The right agents, the invisible customer

The sales agent hit its target. The marketing agent delivered engagement. The finance agent protected the margin. And the customer walked away without a single alert going off.

May 2026 1
AI Agents

40% of companies already have AI agents running

40% of companies already have AI agents running. Only 10% have managed to truly scale them. The difference is almost never where people imagine it to be.