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AI in practice

Ideas, guides and behind-the-scenes on how companies are using artificial intelligence across sales, marketing, support and management — without the hype.

AI Agents

The exception the agent ignored was your best customer

AI agents follow patterns with precision. The problem is that your most valuable cases rarely fit any pattern — and the agent can't tell the difference.

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June 2026 1
AI in Marketing and Sales

You Automated the Output. The Input Is Still a Guess.

Most companies apply AI at the bottom of the funnel while ICP definition and value hypotheses remain untested assumptions. When the premise is wrong, automation just accelerates the mistake.

May 2026 1
AI in Marketing and Sales

You Have 40 Open Deals

You have 40 open deals. Do you know which one will go cold by Friday, or will you find out when the silence has already lasted a week?

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