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AI in practice

Ideas, guides and behind-the-scenes on how companies are using artificial intelligence across sales, marketing, support and management — without the hype.

AI Leadership

The Report Was Right. The Decision Was Wrong.

The AI delivered an accurate analysis and the company still made the wrong call. Understanding why that happens — and how to separate tool failure from judgment failure — is what sets learning organizations apart from those stuck in circles.

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June 2026 1
AI Applied to Business

Editing AI output is the real work

Reviewing what AI produces is not a minor task: it is the core competency of anyone who wants to scale with the technology. Editorial judgment is what separates output from actual results.

May 2026 1
AI Applied to Business

The Invisible Side Effect of AI

1,200 customers at risk. 200 prioritized by the system. Eighteen months later, the team could no longer read the other 1,000 - and those were precisely the ones keeping the critical cases from surfacing.

Papo de CAIO
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