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AI in practice

Ideas, guides and behind-the-scenes on how companies are using artificial intelligence across sales, marketing, support and management — without the hype.

AI Agents

The Invisible Governance of Agent Tie-Breaking

When two agents conflict, something decides which one wins.

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May 2026 2
Strategy for AI-First Companies

Linear Governance Cancels Out the Gains from Agents

Your agents run in parallel. Your governance still works in a queue.

Strategy for AI-First Companies

AI agents outside the org chart

There's a decision-maker in your company who doesn't appear on the org chart, has no title, and whose reporting line nobody ever defined.

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