Human-in-the-loop and the lost calibration
We designed the human review protocol for the cases AI can't handle. What we didn't account for is that those would be exactly the cases the team had lost the ability to handle.
✓
AI in practice
Ideas, guides and behind-the-scenes on how companies are using artificial intelligence across sales, marketing, support and management — without the hype.
AI Agents
The Invisible Governance of Agent Tie-Breaking
When two agents conflict, something decides which one wins.
Read article
May 2026 6
Linear Governance Cancels Out the Gains from Agents
Your agents run in parallel. Your governance still works in a queue.
✓
The KPI That Approved Your AI Is Now Holding It Back
The metric that sold your AI project to the board is probably the same one keeping the AI from going further.
✓
The AI-First Onboarding Paradox
Your company is training specialists in operating AI. It isn't training anyone capable of questioning it.
✓
No posts found.
