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AI in practice

Ideas, guides and behind-the-scenes on how companies are using artificial intelligence across sales, marketing, support and management — without the hype.

Filter: Strategy for AI-First Companies
Strategy for AI-First Companies

The meeting that AI canceled

AI eliminated the most hated meeting in the company. The problem is that it was doing a job no one had noticed.

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May 2026 9
Strategy for AI-First Companies

AI Scaled the Absence of Accountability

Your company scaled with AI. Without realizing it, you also scaled the absence of accountability.

Strategy for AI-First Companies

Agentic Command Center with the Wrong Judgment

You built the right Agentic Command Center. Then you put the wrong person at the center of it.

Strategy for AI-First Companies

A CAIO Without Real Jurisdiction

76% of companies already have a CAIO. Few are talking about the structural problem behind that number.

Strategy for AI-First Companies

AI Governance Starts in the Budget

There's budget to build the AI system. There's no budget to govern it.

Strategy for AI-First Companies

AI ROI: The Incomplete Math

The CFO approved the project because it saved 200 hours. The 180 hours that same project created never even made it onto the slide.

Strategy for AI-First Companies

A company with multiple ICPs across its agents

Your company probably doesn't have one ICP. It has four. And each department has already trained an agent with its own.

Strategy for AI-First Companies

CAIO hired before the foundation

76% of companies already have a CAIO in 2026. Most created the role before building anything it would need to function.

Strategy for AI-First Companies

Green Uptime, Silent Adoption

Your AI system has 99.9% uptime. The team opens it three times a week.

Strategy for AI-First Companies

The Report Nobody in the Room Could Explain

The report landed on the board's desk. Nobody could explain how it had been made. And the meeting went on anyway.